The paper presents the architecture of a web based interactive voice response system using Voice XML. The paper includes a discussion on the architecture of the IVR system, its components, and a detailed description of the functionality of VXML Interpreter and its use in IVR systems. It also describes the integration of VXML Interpreter, CCXML Interpreter and the related media & telephony resources. Finally it presents performance measurement techniques and technical proposal for increasing the performance of such a system.
http://research.ijcaonline.org/volume74/number14/pxc3890078.pdf
© IJCA, (2013). This is the author's version of the work. It is posted here by permission of IJCA for your personal use. Not for redistribution. The definitive version was published in IJCA Journal, volume 74, Number 14, Dated (July 25 2013)
http://research.ijcaonline.org/volume74/number14/pxc3890078.pdf
© IJCA, (2013). This is the author's version of the work. It is posted here by permission of IJCA for your personal use. Not for redistribution. The definitive version was published in IJCA Journal, volume 74, Number 14, Dated (July 25 2013)
1 comments:
Good paper! following ur blog for some time now. great explaination. although not a person with lot of expertise on the subject but still looks quite comprehensive.
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